The act of keeping records in the challan booklet of letters leaving the office is called envelope.

Letters received from various agencies are registered in the office and from the office

Letters are sent to various agencies.

The following things should be taken into consideration while operating:

The issuing employee should check the name and address of the sender and the recipient in the letter.

The date, number of letters, seal, signature of the officer should be carefully checked in the letter to be circulated.

The name and address of the sender and the recipient should be clearly mentioned in the envelope of the letter.

By what means should the invoice be sent to the sending body? Such as fax, email, post, office assistant, etc.

It should be mentioned in the book.

On the top of the letter and on the outer envelope of the letter, depending on the priority of the letter, it is necessary to write what is urgent, urgent, secret, top secret.

Systematic working system of the office: - Filing

Filing is the process of keeping a systematic, scientific and systematic record of daily letters, written notes and other important office documents received in the office so that they can be retrieved immediately when needed in the future. Filing is the process of sorting documents on a priority basis and managing them properly. Safety, speed, flexibility, simplicity, economy, index, etc. are the qualities that should be in a good filing system. Filing can be classified into two types, traditional filing and modern filing.

The importance of filing in the office

To keep important office materials safe for the future,

 In order to save time as well as provide fast and efficient service by getting the documents immediately while searching,

To provide necessary data for policy, planning and program formulation,

To use the filing system as an institutional reminder,

To speed up the work by reducing the workload of the office,

To be presented as evidence in the future,

To provide guidance for future work,

To maintain uniformity in decision making,

To resolve disputes peacefully,

To maintain frugality and accountability in management work,

To develop transparent procedures,

To increase public confidence in the office as a whole

Filing plays an important role in enhancing the reputation of the office by keeping scientific and systematic records of every activity of the office. Today's need is to increase the use of scientific filing system in every office by developing filing system as an integral part of office management.

Filing is the process of keeping letters, checks, vouchers, invoices, contract letters, etc. in the office safe so that they can be found immediately at any time. Some of the 5 objectives of filing are mentioned as under:

(A) Collecting important documents: - The main purpose of filing is to collect important documents in a systematic manner so that they can be used when needed.

 (B) Preservation of Necessary Documents: - Another major objective of filing is to protect the collected documents from insects and mice so that they can be used later.

(C) Presentation as Evidence in Necessary Time: - The purpose of filing is to obtain the necessary documents and present it as evidence in case of any dispute arising out of various issues or if complete evidence has to be submitted to the court.

(D) To provide necessary information and facts: - The purpose of filing is to provide the facts and information contained in the old documents for various functions of the office.

(E) To make the audit simple and economical. As there is uniformity in the work of keeping record. in this way, the audit work is simpler and less expensive.

Filing is the process of keeping a safe and orderly arrangement of documents or other records of any office in order to be able to find them immediately when needed in the future. File management is of great importance for the smooth running of any organization as documents are lost or not found while searching. The purpose of filing is not only to keep the documents quickly and easily available at any time, but also to keep them safe from fire, water, insects, theft, etc. for as long as necessary.

In fact, filing is the art of arranging various important letters, documents or other records of the office in a pre-determined manner so that they can be kept safe for a long time, so that the required documents can be found quickly and easily in the future. If proper filing arrangements are not made in the office, it may take a long time to find the documents. Not getting the documents at the time of searching and getting them only after the work is done is like losing and in such a case filing makes no sense. Filing important documents is also an art and in modern offices it is organized according to different types of efficient filing system.

Objectives of the filing system:

1. To create a situation where documents can be obtained quickly and easily when required in the future.

2. Keep documents safe for a specified period of time.

Importance of filing:

1. Provides security to records.

2. Brings speed in performance.

3. Acts as a source of information and knowledge.

4. Assists in policy-making and planning.

Organization Introduction:

An organization is a mechanism or means of mobilizing financial and material resources available to two or more individuals for the fulfillment of a common purpose. Organization is the method and systematic means to mobilize the necessary financial, material and human resources for the production of any good or service. “organization is structures”

Organization as a whole means:

- The procedural basis for realizing the objective,
- The means by which business or government bodies exercise their authority,
- Objective bodies formed as a product of social conditions,

Characteristics of the organization

- External contacts and relations,
- Purpose orientation,
- Affected by the internal environment,
- Humanitarian efforts and mutual understanding,
- Independent system and functional behavior,
- interdependence,
- Continuous process,
- Ingredients guided by personal behavior,

Organizational Behaviors

"OB is human tool for human benefit".
The method of studying and using human behavior in an organization for organizational effectiveness and personal satisfaction is called organizational behavior.

"Organizational behavior is directly concerned with the understanding, prediction and control of human behavior in the organization".

Organizational behavior as a whole

- Study of the attitude of the employees towards the organization - Under this, leadership, working structure, decision making process and organizational culture

Employee perceptions are studied.

- Study of the behavior of the employees working in the organization - Under this, the behavior of the employees regarding the achievement of the goals of the organization, values, perceptions, including the psychological condition is studied.

- Organizational behavior has become an important subject of public administration and management method since the 1960s and 70s.

- It is both science and art. Gaining knowledge about human behavior is science, and applying knowledge skillfully is art.

Characteristics of organizational behavior

- The interrelationship between human behavior and organizational arrangements in the organization,

- Related to personal behavior and conduct,

-Dynamic in nature,

- Related to the research side,

- Emphasis on effective participation of human elements in the organization,

- Interdisciplinary subject.

The importance of organizational behavior

- Manpower is physically and emotionally active in the organization

- To empower the human side in the organization,

- Giving basis for full utilization of manpower,

- Identify areas for organizational reform,

- Adapt to changing behavior,

- To maintain organizational integrity,

- To maintain a balance between organizational goals and individual goals,

- To develop easy working interrelationships,

- To promote group work etc.

The latest aspects of organizational behavior, improvements

- Use of new concepts and methods to motivate employees,

- Participatory management,

- Emphasis on climate management and diversity management,

- Policy according to environment and conditions,

- Emphasis on strategy and program building,

- Emphasis on the concept of information and communication,

- Emphasis on employee empowerment and human centered concept,

- Emphasis on coordination between employee goals and organizational goals,

- Emphasis on cooperation rather than direction,

- Development of the organization as an open system,

- Emphasis on quick management and flexi time,

- The organization should be established as a learning institution, etc.

Group Dynamism

A group is a gathering of two or more interdependent people to interact with one another to achieve a specific goal.

A group is a relationship between two or more people for a specific purpose.

Group building objectives

- To protect business, mutual and personal interests,

- to cooperate or understand,

- To make collective contribution to the development of the organization,

- To gain love, harmony and strength,

- To create collective bargaining and creative pressure,

- To increase physical proximity,

- To establish effective communication,

- To protect professional interests and services, etc.

Group characteristics

- Equal and shared purpose,

- Collective commitment,

-Fixed values ​​and beliefs,

- Interaction and discussion,

- Mutual support and coordination,

- Common interest,

- Group membership and shared leadership.

Group type and variety

1 formal group

A formal group is a group that operates according to certain system rules, policies and procedures by clearly defining the scope of work and duties, rights and responsibilities of all the employees working in the organization.

Formal groups are formed by management based on the needs of the organization. Such a group tends to have a formal and legal basis.

2. Informal group

An informal group is a group of non-formal and non-formal organizations formed for the personal and collective benefit of the working people. There is no legal provision in the organizational structure but informal group is formed on the basis of age, profession, gender, need, preference, interest etc.

The informal group has the characteristics of voluntary membership, maintaining social and emotional ties, being useful for professional pressures, and having the same person involved in many groups.

Differences between formal and informal groups

Formal group

1. It is formal and planned.

2. It gives importance to the position.

3. It uses hierarchies for communication.

4. Members' behavior is guided by rules and procedures.

5. The source of its power is delegated by top management.

6. This environmental changeIt gets tough.

7. Formal groups are part of a larger organization.

Informal group

1. It is informal and unplanned.
2. It gives importance to the person.
3. It uses the grape vine method of communication.
4. Group values ​​dictate the behavior of members.
5. In this, the group itself is the source of power.
6. It embraces environmental change.
7. Informal groups coexist with formal groups.

Group dynamis
- The study of the power within a group is the group dynamics
- Individual interaction or interrelationship in any group generates power or energy which increases performance productivity, the same ability of the group is called group mobility.

Group mobility
A combination of two or more people
Interaction, interdependence and empowerment
The term was widely circulated in the 1930's
He has contributed to the conceptual development.

Stages of group dynamics

1. Forming
- Group building for various purposes,
- In this case, the goal, role, leadership and structure remain uncertain,
- Members should be in search of universally acceptable behavior.
2. Storming
- The task of finding dominance and role within the group,
- In this case, there can be conflict and reconciliation,
- Focus on the state of conflict and personal self-interest.
3. Norming
- To maintain unity towards the group,
- In this case coordination, good relations and closeness will develop,
- Common criteria to be prepared.
4. Performing
- to be functionally active,
- In this case, the operation will be conducted,
- An objective will be achieved by creating an environment of cooperation.
5. Adjorning
-After achieving the objective, the group will disintegrate,
- This stage will appear only in the group of temporary nature.

The importance of group mobility in the organization

-Giving time to the organization,
- Increasing collective spirit and activism by building collective strength,
- To increase the effectiveness of informal organization,
- To empower the organization,
- To increase the level of satisfaction of the members in the group,
- To harmonize the goals of the group and the organization,
- To build positive competition,
- Contribute to the overall development of the organization,
- To transform the participatory management process into practice, etc.

The difference between group work and team work is group work

1. A gathering of two or more people to interact for the same task.

2. Formed for information exchange

3. To be both formal and informal

4. Limited participation

5. Personal accountability

6. There can be both positive and negative actions from the working group.

Group work

1. A group of people with special knowledge and skills

2. To be formed for collective performance

3. Basically to be formal

4. There will be wide participation

5. To be accountable both individually and collectively

6. It is only used for positive action.

Registration and Dispatch

(A) Registration: The act of keeping records of letters received in the office is called registration. When registering the letter, the name and address of the sender, date, subject, etc. are mentioned. Registration details may vary depending on the nature of the office. The registration book contains the registration number, date of registration, number and date of the letter received, name of the sending office, conduct or subject of the letter and name of the person who understands the letter, signature and date and excuse palace.

(B) Invoice: The act of keeping records of letters at the time of sending letters from office to other places is called invoice. When sending a letter, the name, address, date, subject, etc. of the sender of the letter are mentioned. Invoice details vary according to the nature of the office. Invoiced letters are recorded in the invoice book. It contains the invoice number, date, number of the letter to be issued and the date of the letter, the conduct or subject of the letter, the name of the office receiving the letter, the address and the palace of the affidavit. Letters can be submitted from the attendant's book.

Information / Notice

Notice is the information that any office communicates inside and outside the office. The information is usually intended to be known to all rather than to a limited office or employee or individual. This includes things like new or changed policy rules, procedures or tender auctions. When publishing information, it should be done in a place where everyone can see or read it or through mass media. It should be published in a simple, concise and clear manner. The information should clearly state the subject matter, its impact and the changes it will bring. The specific purpose of the information is to inform the person or party concerned about the matter in a timely manner. Information can be given on any subject. Nowadays, the practice of sending information or link through mail or message is increasing. Here are some sample types of information:

(A) Circular

Circulars are one of the major and popular means of communication between offices and other offices. Generally, if there is a change in the existing system, new policy, procedure is formulated or new decision is made, the concerned offices are informed about it by circular. When circulating, it should be done in a concise and clear manner. A separate file should be set up with the serial number of the circular to be useful for the new employees as well. It can also be published as a book. A circular is a written notice of the same subject to all subordinate offices. Circulars are issued to do or not to do any work on any subject or to clarify or explain something. When making a circular, a copy of a transaction can be sent from one office to another on the last date in the last letter, one after the other.  Circulars are also very important in business. If a new partner enters any organization or business, if the old partner is removed, if there is any change in the constitution, if the representative is dismissed, if a new representative is hired and other necessary things need to be informed, the circular informs everyone. In the absence of this, one should be confused without knowing anything. Circulars provide timely information. Circulars are informative, informative. It makes it easier to work with a lot of information in time. Its usefulness is ubiquitous.

When sending a letter, mention the name and position of the concerned officer who is required to negotiate or draw attention with a certain officer

If sent, it can be done quickly. Branch branches within the same office should do internal audit through internal communication. Correspondence is of great importance in all personal / family, social, governmental, business, etc. associations / institutions and offices.

Letter Properties

Letters are important for personal / office or business operations. The efficiency, activism, honesty, diligence or conscientiousness of the office staff can be understood through letters. The following qualities are required in an ideal letter.

(A) Simplicity: The letter should be read in a short time and the subject matter of the letter should be simple and the language should be written in simple and general language. The meaning of the letter should be clear to both the sender and the recipient of the letter so that the behavior can be easily understood as soon as the letter is read.

(B) Clarity: What is meant in the letter should be clearly written. Letters should not be written in a vague, incomplete and ambiguous way. A clear message is an important feature of a letter.

(C) Conciseness: When writing a letter, the main subject should not be left incomplete, but it should be written as concisely and neatly as possible, which saves time and labor. Preparing a brief letter does not mean that you do not write the necessary things. The letter should not be lengthened by unnecessarily repeating the same thing and writing irrelevant things.

(D) Humility: A letter written in polite language brings a good relationship between the sender and the recipient of the letter. So always use polite and humble words in the letter. The organization should be treated as a legal person and its essentials should be clearly stated in soft language. It is customary to write at the end of a letter requesting assistance.

(E) Completeness: All the things to be written in the letter should be written. Nothing should be missed. What is required information, information, curiosity or perception

(F) Originality: A letter should be written on a new subject and for a reply or reply to an incoming letter. Since you have to write a letter based on your own language and needs, it should be original. It should be not only original but also up-to-date as it is written on the information of a subject or the subject asked. It should be not only original but also up-to-date as it is written on the information of a subject or the subject asked. Letters should be presented in an attractive way in your own style. This attracts the reader and increases the effectiveness of the letter. Duplicate style does not have a good effect, so originality is considered an essential element of a letter.

(G) Effectiveness: A letter giving reliable and necessary information is effective. Achieving the purpose for which the letter is written is considered to be effective. If the person receiving the letter does not do as it is written, the letter becomes ineffective. Any letter should be considered to have a positive effect on immediate business or government operations. Only an effective letter can succeed in its purpose.

(H) Accuracy: The things written in the letter should be written accurately. Especially if the meaning of the transaction and the decision dates are not correct, it will have a bad effect on the decision making process. So the language of the letter and the things written in it should be pure

We should pay more attention to that. Accurate attention should be paid to the accuracy of facts, figures or information accounting transactions.

(I) Attraction: The letter of the letter should be written by computer or type or in good letter so that it can be understood. It is interesting to read a letter written in a row. Therefore, when writing or typing a letter, according to the rules of where and what to write, the letter sent with only the necessary things is attractive. Language style also enhances the appeal of the letter. Folding the letter, keeping it in the envelope, closing the envelope without sticking to the outside letter and abbreviated letter is considered as attractive letter. Nowadays computers have various patterns to make the letter attractive.

(J) Formalities: Proper attention should be paid to the specific intentions of the documents coming and going in the office. Proper respect for paperwork will speed up the work and improve the relationship between the offices.

Parts or formats of the letter

A letter should have a subject. If the reply is a written letter, the code number and date of the previous letter should be mentioned in the opening phrase of the letter. The name, address of the branch, branch, office or employee receiving the letter should be clearly and concisely written. In order to prevent delay in processing the letter, the letter writing office should be contacted informally. The letter should be clear and concise. At the end of the letter, the name and position of the sender must be mentioned under the signature of the sender. It is difficult to keep in touch without knowing the name and position of the person concerned just by signing. Copies of the letter and all the staff or offices concerned about the letter should be sent to the same office if required. When sending copies, mention the name of the employee or office to be sent. The sender of the letter should include it in his respective file. If the date of all the letters circulated throughout the day is separated and kept in a single file, it will be easier to find the letter based on the date. Letters are easy to find based on the nature of the office work and the number of letters.

Most of the letters in the business establish contact between two organizations or individuals. The letter writing format and the different parts of the letter have a significant impact on the business. A letter can be attractive only if all the parts of the letter are organized properly. Letters are a very useful means of communication. Generally the letter should consist of the following parts:

1. Title: Title means the name, address, telephone number, letter number, date, etc. of the sender of the letter. Nowadays, most of the government, business, social, office or union organizations that send letters have printed titles and formatting in their letters. The name of the sender in these headings is printed in capital letters in the middle of the upper part of the letter. Address, telephone number, fax, email, letter number, date etc. are printed in small letters. The name of the person is also found to be the name of the sender in case of emergency. The name of the office is usually printed on the title.

2. Inner Address: The name and address of the recipient of the letter is called Inner Address. The name and address of the recipient of the letter should be written not only on the envelope but also inside the letter so that it is known who wrote it. After the recipient's name is addressed, the address is written. In view of the possibility of an envelope of one letter and another, some banking offices use plastic window or window in the envelope as the main address but usually the name, pincode number, phone number, fax number etc. are written on the inside address.

3. Subject: The meaning of the letter is called subject. It is written in the middle of the letter before writing the inside address. The main point of the letter can be known by looking at the subject. It also helps to file in the course of the subject.

4. Greetings: After writing the inside address, before starting the transaction, the recipient of the letter should be addressed by the gentleman, sir, madam, etc. This address is written below the address. When writing a letter in Nepali and English, the process of addressing is different. In fact, the difference is in the texture of business letters and other letters.

5. Behavior: This is the main theme of the letter. It contains everything the recipient needs to know or say. In this simple language, paragraph breaks should be written as needed in clear and concise words. One should be able to understand the meaning of reading the letter.

6. Final Greetings: This behavior is written at the end of the letter. It should use humble words. It is customary to write at the end of the letter words such as: Your obedience, your well-wisher, your request, your request, your greetings, etc.

7. Signature, Name and Status: A letter signed or unsigned is legally invalid. The letter must have the name of the sender and the signature of the authorized person. Since the signature is often unreadable or misunderstood, the signature should be written or typed in such a way as to understand the name and status of the signer. From this it is clear from what status a person has written a letter.

8. Attached Documents: The letter may be accompanied by much needed and urgent documents

Types of Letters by Priority:

Classification of letters should be based on the nature of the work being done. There are various types of correspondence in the office. Priority should be given to the time and nature of such work. There are two types of correspondence that can be received at the office and received in the office. In the letter from other office, the person giving the order of the same office should mark the priority. In the booklet published by the Ministry of General Administration, Harihar Bhawan, the administrative work sale rules of the Government of Nepal, 2026 and Internal Management Procedure, 2058, the letters about administrative work sales are classified as follows:

1. Simple

2. Urgent

3. Very important

4. Immediately and

5. Secret

1. Ordinary: Ordinary letter is a letter written to get some information from any office for work sale. If you have to submit the answer to the letter of credit within 7 days and if you have to submit it at the upper level, you have to submit it within 3 days. Explanation: In the case of priority given other than the term “immediate”, the period of “resumption of work” shall mean the period between the day of commencement and commencement of work and except the day of resumption.

2. Urgency: The urgency of the work should be made clear while prioritizing the letter for the job sale. In case of urgent need to submit the marked letter in 5 days and in case of submission at higher level it should be submitted within 2 days and the order should be received.

3. Urgent: If there is a letter of origin in the office, depending on the nature of the work, it should be mentioned at the top of the letter as very urgent. Most of the time, red ink should be used for urgent signs. If you have to reschedule the work on such letter, you have to reschedule it in 3 days and if you have to submit it at the higher level, you have to reschedule it in 1 day. Sometimes action has to be taken as soon as it is received.

4. Immediate: Immediate action should be taken on the letter received in the office stating the priority of any work. Depending on the nature of the work, the work should be done immediately on the day of submission and if it is done on the same day and at the time of waking up of the office.

5. Confidentiality: Failure to disclose any action that may cause harm or adverse effect when brought to light for a certain or indefinite period of time is called confidentiality. Letters related to such actions are called confidential letters. Confidential letters are communicated only between certain people. Only certain people need to know such a letter. Therefore, only the persons concerned or the head of the office will know that it is marked as confidential at the top of the letter. The letter is directed by the Chief to the officer concerned to work in a confidential manner. Confidential letter processing should be done in a confidential manner and the same should be done accordingly. Should be limited to specific areas. Confidential letter should be sent in an envelope.

6. Top Secret: A letter on a subject that should not be known to anyone other than a special person in a particular area should be marked as top secret. Such work should not be disclosed to any person other than the working area or person from any source at a certain time. Upon receipt of the letter, which is marked as highly confidential, it should be forwarded to the head of the office or the person concerned. The person concerned should study and take action in a highly confidential manner. Even after the work is done, those who should not be exposed should be kept very secret. When sending a top secret letter, it should be sealed and sealed and written as top secret on the outside of the envelope.

All the work done for the achievement of the goals and objectives of the office is the operation and management of the office. This includes the work of formulating the plan of the office, implementing the plan, managing the staff and budget, coordinating, directing, monitoring, evaluating, and so on. 

Organizing these tasks requires a number of different aspects, which can be taken as key dimensions of office operation and management. Which are as follows:

A. Thrift

- Management should work in a way that low cost and quality work are done on time.

B. Efficiency

- The goal should be achieved by mobilizing the available resources to the maximum.

C. Efficacy

- Achieve progress as per the target and increase your effectiveness.

D. Transparency

- Management should inform the stakeholders about its actions and decisions.

E. Accountability

- Management should answer the questions raised regarding each of its actions.

F. Virtue and ethics

- Not only the work done by the management but also the habits and character of the manager should be clean. The service should be customer-friendly.

Information technology-friendly office management

Communication is the exchange of formal or informal thoughts, opinions, ideas, information, etc. between two or more persons, institutions, or offices. 

Communication is usually done through language. It requires sender, channel, and receiver. The sender transmits his message through language or signal. 

If the medium helps to convey the message to the recipient, then the one-sided process of communication ends when the recipient understands the message he/she has received.

The importance of communication in the office

Public service is the service provided by the government to the people on behalf of the state. When providing services in this way, sometimes free, sometimes limited or cost-based charges are charged. 

Although public services are currently provided by the private sector as well as the community and non-government sectors, this article attempts to analyze some of the public services provided by the government, the state of coordination, and the use of technology.

Currently, the services provided using the technology include Citizenship Certificate, Voter Identity Card, Online Bid, Online Application Form of Public Service Commission, Online Passport Form, etc., which are directly available to the public. 

But even these are not entirely based online. Technology has helped in part. In fact, these services are still more service-oriented than customer-oriented. Other online services used by service providers include PIS of Civil Library, Ministry of Finance, RMIS, LMIS of Ministry of Land Reforms, etc. 

So all the offices have websites. Information can be obtained. But it would not be an exaggeration to say that there is no single office in Nepal that has fully used technology, neither for the service providers nor for the service recipients.

The use of technology facilitates coordination. Coordination is the act of establishing positive relations between different bodies in the activities of those bodies. 

In other words, coordination is the act of connecting, integrating, and harmonizing the various aspects of an organization, such as the units, the individuals in the organization, the stakeholders, for efficiency and effectiveness. 

Effective communication is essential for good coordination and the use of technology is essential for effective communication.

Here are some of the coordination issues we have.

A citizen acquires citizenship at the age of 16. He has to go through a different and cumbersome process to get a passport later, to get a voter ID card, to get a disability ID card, or to get an older one. 

Because the evidence of citizenship is not available in other offices. And other offices do not provide related services until they see the evidence themselves. The service recipient runs around for the same proof.

The condition of the construction work is similar. Less than a month after one office pits the road, another office demolishes the road to lay the pipeline or dig the sewer.

One office allocates a budget for the construction of a road or a power transmission line and starts work, the other office sues the consumer committee and the contractor for cutting down the forest tree.

In order to clean the lake, the office related to tourism removes the moss and other vegetation from there and the same thing does not affect the office related to the environment. The botanical office puts the tagaro.

The Women and Children's Office provides training, accounting training, and management awareness to the cooperatives. It seems that there is a duplication in one's own work to form a group of women first and then to make the same group cooperative again.

Even with the use of technology, different agencies have developed their own online applications from different software companies. There is no interlink. There is no coordination.

Our political culture here is that the number of ministries does not depend on the division of labor but on the number of candidates/candidates to become ministers. So when the number of ministries increases to 31 and when it shrinks by 1 or 2 digits.

The distribution of ministries is also not appropriate. For example, the environment seems to be closer to the Ministry of Forests and Land Conservation. 

But the environment is linked to science and technology. The current relevance of the Department of Postal Services, a department within the Ministry of Information and Communication, has come to an end. Since the field of communication is close to science and technology, what is wrong with connecting communication with science and technology? 

At the same time, all the commissions set up for administrative reform have suggested reducing the number of ministries and making them suitable for the civil service of the administration. 

But our implementation? On the other hand, there is a provision to conduct O&M surveys while creating and adding posts of civil servants. 

In such surveys, instead of paying attention to job analysis, job description, work evaluation, and job description, it is found that posts are created and added on the basis of trends and one or two arguments. 

Due to this, there is a lot of work pressure in some stations, which has affected the service flow. Employees are sitting in the sun without any work.

If we look at the summary of all these issues, the following problems appear in our service flow: